FAQs
1. What is ElegantHours?
Answer: ElegantHours is your go-to online store for stylish, high-quality products that enhance your lifestyle. We offer a curated selection of fashion, home décor, and accessories designed to bring elegance to every moment.
2. What payment methods do you accept?
Answer: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay to make your shopping experience convenient and secure.
3. How can I track my order?
Answer: After placing your order, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also check your order status by logging into your account on our website.
4. What is your return policy?
Answer: If you are not satisfied with your purchase, you can return items within 30 days of delivery for a full refund or exchange. Please ensure the items are in their original condition and packaging. For more details, visit our Return Policy page.
5. Do you offer international shipping?
Answer: Yes, we offer international shipping! Shipping costs and delivery times vary based on the destination. You can enter your shipping address during checkout to see the available options.
6. How long will it take to receive my order?
Answer: Order processing usually takes 1-3 business days. Shipping times will vary depending on your location and the shipping method you select. You will receive tracking information once your order has shipped.
7. Can I modify or cancel my order after placing it?
Answer: If you need to modify or cancel your order, please contact us as soon as possible. We can accommodate changes if the order has not yet been processed. However, once the order is in transit, we may not be able to make alterations.
8. Are your products environmentally friendly?
Answer: We are committed to sustainability and sourcing products from manufacturers who prioritize eco-friendly practices. Look for products in our store that are specifically labeled as environmentally friendly.
9. Do you offer gift cards?
Answer: Yes, we offer gift cards! You can purchase them directly from our website. They make a perfect gift for anyone who loves stylish and elegant products.
10. How can I contact customer support?
Answer: You can reach our customer support team via email chouhdaryfahad0@gmail.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.